Delivery, Shipping, & Returns

Delivery & Shipping Policy 

At Gozi Fashion, we are committed to providing you with the finest products and an exceptional shopping experience. As a crucial part of this, we strive to deliver your orders promptly and securely.

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Processing and Delivery Time

After you place your order, we take 1-2 business days to carefully prepare and pack your items. Once your order is ready, it's shipped out and typically arrives at your doorstep within 4-6 business days. Please note that these timelines can vary based on your location and the time of year.

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Email Confirmation

As soon as your order is shipped, you will receive an email confirmation with the tracking information. You can use this information to check the status of your shipment at any time.

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Shipping Area

We currently ship to addresses within the United States. For information on international shipping, please contact our support team.

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Customer Support

Your satisfaction is our top priority. If you have any questions about your order, shipping, or if you need assistance with anything else, feel free to reach out to our Customer Support Team. You can email us at support@gozifashion.com, and we'll respond as quickly as possible.

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Please note: We do not process or ship orders on weekends or holidays. If you place your order on these days, we will start processing it on the next business day.

Thank you for shopping at Gozi Fashion. We appreciate your business and look forward to serving you again!

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Return & Exchange Policy for Gozi Fashion

We want you to love your purchase, but if for any reason you are not completely satisfied, we gladly accept returns within 30 days of purchase.

Return Eligibility

To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also have the original tags attached. Please note, all returns should be suitably packaged for shipping.

How to Return Your Items

If you wish to return an item, please follow the steps below:

1. Notify us by sending an email to support@gozifashion.com. Include your order number, items you wish to return, and the reason for the return.

2. Once we receive your request, we will provide you with the return shipping address. Please note that shipping costs for returns are the responsibility of the customer.

3. Pack the items carefully and include a copy of the purchase confirmation email or your order number. 

4. Send the package to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance, as we can't guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

Exchanges

At this time, we do not offer exchanges. If you need a different size, color, or item, we recommend returning the original item for a refund and placing a new order.

Contact Us

If you have any questions or need assistance with a return, please contact us at support@gozifashion.com. Our dedicated customer service team will be happy to assist you!

Please note: Only regular priced items may be refunded. Sale items are final purchase and cannot be returned.

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Thank you for shopping with Gozi Fashion!

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We appreciate your understanding of our return policy and we look forward to providing you with modern and high-quality fashion pieces!